How to Buy
Issues

HOW TO BUY - ISSUES & FIXES

Wallet Connection

Issues

- Unsuccessful wallet connection.

- Directed to wallet webpage or app store.

Fix Options

- Ensure you are using a supported wallet. We recommend Trust Wallet on mobile and MetaMask for desktop.

- Check your internet connection.

- If on desktop, check your wallet browser extension is connected.

- Disconnect from your wallet both inside your wallet and also on the DEX , then restart the wallet connection process.

- Hard reset your browser from your device settings.

- Clear cache/history and website data for your browser inside the device settings.

- Use your browser in normal mode. Private mode will omit certain features.

- If all options above have failed, ensure you have your wallet seed phrase and passwords noted down and safe, then reinstall the wallet to your device.

Transactions

Issues

- Transaction reject.

- Transaction reject.

- Notifications not shown in DEX.

- Transaction error.

- Transaction not approved.

Fix Options

- Refresh browser.

- Check you have enough ETH for gas in your wallet for both ETH and USDT purchases.

- Check you have enough USDT in your wallet to cover your USDT purchase.

- If purchasing with USDT, ensure you have clicked 1.APPROVE first before buying. You only need to do this step once on one wallet connection.

- Clear cache/history and website data for your browser inside the device settings.

- If you miss the success notifications on the DEX page, you can confirm purchases inside your wallet to check that it has been registered on the blockchain.

Purchases

Issues

- Unable to see purchased ETH in my wallet.

- Unable to see purchased MCADE in my wallet.

Fix Options

- Check your internet connection.

- Check your wallet is connected to the Ethereum network.

- Your purchased MCADE will be ready to claim when the presale period finishes.

- Head over to Transak for further support on using their widget.